Privacy Policy

1. Introduction

Welcome to Dhiksha's NIRA ("we", "our", or "us"). We are a natural personal care brand based in Chennai, India, offering handcrafted botanical cleansing bars, ayurvedic hair oil, and herbal shampoo. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website (dhikshasnira.com) or contact us via WhatsApp, Instagram, or email.

By using our website or placing an order with us, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, phone number, email address, and delivery address when you place an order.
• Order information — the products you order, quantities, and any special instructions you share with us.
• Communication data — messages you send us via WhatsApp, Instagram DM, or email.
• Usage data — basic analytics about how visitors use our website (pages visited, time spent), collected in aggregate and not linked to individuals.

3. How We Use Your Information

We use your personal information solely to:

• Process and fulfil your orders.
• Communicate with you about your order status, delivery, and any queries.
• Improve our products and website experience.
• Send you updates about new products or offers — only if you have opted in.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Share Your Information

We share your information only where necessary to fulfil your order — for example, with a courier or delivery partner to ship your products. These parties are obligated to keep your information confidential and use it only for the purpose of delivery.

We may also disclose information if required by law or to protect the rights and safety of our customers or business.

5. Data Storage & Security

Your personal data is stored securely and accessed only by authorised members of the Dhiksha's NIRA team. We take reasonable precautions to protect your information from unauthorised access, loss, or misuse. Orders placed via WhatsApp are subject to WhatsApp's own privacy and security practices.

6. Cookies

Our website may use basic cookies to improve your browsing experience and understand how visitors use the site. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or delete your personal information.
• Opt out of any marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out: